Turning messy problems into calm, working systems

I'm an experience designer grounded in UX and service design. Right now that's Tech Services at Lush — training, troubleshooting, and building the tooling that keeps a shop floor running when something breaks. It's less of a swerve than it sounds: working out what people actually need before you build them something is the same discipline whether the thing is an immersive experience or a stock system.

This is the archive — essays, experiments and things I've made along the way.