Résumé

Supporting stores and factories across Australia and Aotearoa on the systems they run on — training, troubleshooting, and refining the tools that keep a shop floor working when something breaks.

• 2025 – 2026 Lush Pay phase 2 — point-of-sale hardware rollout across the region. Procurement, vendor negotiation and budgeting for dozens of label printers and till scales, then hands-on provisioning and per-store install planning.
• 2026 B.O.T — built an internal support bot so stores can resolve Level 1 tech issues outside Tech Services hours.
• 2026 Long-lead click and collect — localised the global system, coordinating process and training across Digital Fulfilment, store teams and the UK dev team.
• 2026 Mobile device management — built ScaleFusion configuration profiles for mass enrolment of scanners, tablets and store phones.

Piloted a new point-of-service and stock management system for our region and the country, then ran troubleshooting and onboarding for the rest of the region. Led the team through a visual merchandising realignment, and moved ordering closer to what the store actually needed to cut waste.

Onboarding and up-skilling the team, designing incentives against our targets, and building Power BI reports on customer trends — then using them to steer ordering, stock allocation, and to measure whether a merchandising change actually moved anything. Also ran the product-making workshops and parties.

Consults, stock, payments and POS, opening and closing.

Coffee, bread and pastry service, close-down and cash-up, wholesale production sheets, and training new starters on the particulars of an evening shift.

Front of house through weekend rushes — coffee, kitchen prep, POS.